Shipping policy

Processing & Production Time

All items are handmade and/or made to order.

  • Ready-made items: Ship within 4–7 business days

  • Custom or personalized items: Typically ship within 2–4 weeks

  • Bulk or complex orders: May require additional time

Production time may increase during holidays or busy seasons. If this occurs, updated timelines will be posted on our website.

Shipping Time

Once your order ships, delivery typically takes:

  • Standard shipping: 7–10 business days (U.S. only)

Shipping times are estimates and may vary depending on your location and carrier delays. Express shipping options will become available in the near future.

Shipping Location

At this time, we ship within the United States only.
We hope to offer international shipping in the future as our small business grows.

Tracking Information

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Rates

  • Flat-rate shipping: $15 per order (U.S. only)

  • FREE shipping on orders over $75

Shipping fees are non-refundable once an order has shipped.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer

  • Additional fees apply for reshipment if a package is returned

If you notice an error, contact us immediately. We cannot guarantee changes once production or shipping has begun.

Delays & Carrier Issues

Once a package is handed to the carrier, delivery is outside our control.

We are not responsible for:

  • Carrier delays

  • Weather disruptions

  • Lost or stolen packages marked as delivered

If your package is missing, please contact the carrier first, then reach out to us if you need assistance.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery and include:

  • Clear photos of the item

  • Photos of packaging

  • Photos of any box damage

We review claims on a case-by-case basis and will work with you toward a fair resolution.

Questions

If you have any questions about shipping, timelines, or special requests, please contact us before placing your order — we’re happy to help.