FAQ
Are your items really handmade?
Yes! Every item from Ashspire Customs is handcrafted and/or laser engraved in our small workshop in Peyton, Colorado. Because of this, each piece is unique and made with care.
Will my item look exactly like the photos?
Not exactly — but that’s the beauty of handmade products. Many of our items are made from natural materials like wood so grain patterns, color tones, and markings will vary. Engraving results may also differ slightly from piece to piece.
No two items will be 100% identical.
Are your products one of a kind?
Many of our pieces are handmade from natural materials, and exact duplicates aren’t always possible. However, we’re happy to try to recreate the design or make a custom piece inspired by the original.
Do you offer custom or personalized orders?
Yes! We love creating custom pieces. If you have a special idea, personalization request, or bulk order, please contact us and we’ll do our best to bring your vision to life.
Will I receive a proof for my custom order?
Yes. For custom or personalized items, we will email a digital proof for your review before production begins. This allows you to confirm spelling, layout, sizing, and design details.
Production will not start until the proof is approved.
If revisions are needed, we’re happy to make reasonable adjustments to ensure your item is exactly what you want.
If we do not receive a response, we will send reminder messages. Orders without approval may be delayed, placed on hold, or canceled after multiple contact attempts.
Please be sure to check your email (including spam/junk folders) so your order is not delayed.
Can you engrave items that I already own?
Yes — we may be able to engrave customer-supplied items on a case-by-case basis.
Please note:
• Not all materials or coatings are compatible with laser engraving
• The customer is responsible for all shipping costs both ways
• We cannot guarantee results on items we did not supply
• We are not liable for damage to customer-provided items
• Additional service fees apply
Local drop-off may be available for customers in the Peyton, Colorado area.
Please contact us before sending any items so we can confirm compatibility.
Do you ship internationally?
At this time, we ship within the United States only.
We hope to offer international shipping in the future as our small business grows.
How long does it take to make my order?
Most items are made to order, and processing times varies based on design complexity and volume. Please allow up to 4-7 business days for creation of premade designs before your order ships. Custom or complex pieces take longer and typically ship within 2-4 weeks.
Large or bulk orders will take additional time. Please note the creation process will increase with busy seasons and shipping times will be updated accordingly.
How long does shipping take?
Delivery times depend on your location and the carrier, but usually average 7-10 business days for standard. Once your order ships, you’ll receive tracking information so you can follow its journey to your door.
Do you offer express shipping or rush orders?
At this time, we do not offer express shipping options, but we are working to provide them soon.
Most items are handmade per order, and production time is the biggest factor. In some cases, we may be able to offer a rush order to prioritize your item and have it completed sooner for an additional fee.
If you need an item by a specific date, please contact us before placing your order and we’ll do our best to accommodate your timeline.
What if my item arrives damaged?
Please contact us within 3 days of delivery if your item arrives damaged.
Include clear photos of the damaged item, the packaging, and any shipping box damage.
We review all claims on a case-by-case basis and will work with you to resolve the issue as quickly as possible.
Damage caused after delivery due to misuse, improper handling, or customer actions is not eligible for replacement or refund.
Do you accept returns or exchanges?
We cannot accept returns on custom or personalized products, as they are made specifically for you and cannot be resold.
Custom orders include a digital proof that must be approved before production begins. Once approved, the design is considered final, and we cannot offer refunds or changes for errors present in the approved proof (including spelling, dates, or layout).
For ready-made items, exchanges or store credit may be available within 14 days of delivery. Items must be unused, undamaged, and in original condition. Return shipping is the customer’s responsibility.
If your order arrives damaged or we made a mistake, please contact us within 3 days of delivery so we can make it right.
Normal wear and tear, natural variations in wood grain, color, and engraving tone are normal and not considered defects.
How do I care for my products?
Wooden boards should be hand-washed only and dried immediately. Do not soak or place in the dishwasher. Periodic oiling with food-safe mineral oil will help maintain the wood’s appearance and longevity. Wooden boards are best used as serving or charcuterie boards since use of knives or sharp objects may compromise the engraved designs.
Tumblers should be hand-washed only, and abrasive scrubbers should not be used. Do not put in the dishwasher to promote the longevity of your product.
Wooden signs should be wiped with a dry or lightly damp cloth. Avoid using wet cloths, chemicals, or abrasive materials to clean.
Detailed care instructions are included with every item.
What designs or custom work do you accept?
We love bringing your ideas to life! However, we cannot engrave copyrighted or trademarked images, logos, or characters without written permission from the rights holder. This includes professional sports teams, brand logos, and characters from movies or television (such as Disney or NFL teams). These protections exist to safeguard the original creators’ work, and businesses are legally required to respect them.
If a submitted design cannot be used, we will gladly work with you to create a custom alternative.
By submitting custom artwork, you confirm you have the rights or permission to use that design.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. After production begins, cancellations are not possible due to the custom nature of our products.
Where are you located?
Ashspire Customs is a small business based in Peyton, Colorado, USA.
Don’t see your question here? Feel free to contact us — we’re happy to help!